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E‐business and organizational change: a structurational approach
Author(s) -
Chu Catherine,
Smithson Steve
Publication year - 2007
Publication title -
information systems journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.635
H-Index - 89
eISSN - 1365-2575
pISSN - 1350-1917
DOI - 10.1111/j.1365-2575.2007.00258.x
Subject(s) - perspective (graphical) , automotive industry , business , organizational change , process management , knowledge management , public relations , engineering , political science , computer science , artificial intelligence , aerospace engineering
. Although e‐business is a familiar part of the organizational landscape, its implementation remains a problem for large traditional organizations. This paper argues that the pervasiveness of e‐business calls for the adoption of an organizational change perspective to study its implementation. Using structuration theory, the paper analyzes a detailed case study of the implementation of a major e‐business initiative in a traditional automotive manufacturer. It shows how a combination of structural contradictions and unexpected consequences derailed the initiative.