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Trust, planning and benefits in a global interorganizational system
Author(s) -
Ibbott Christopher J.,
O'Keefe Robert M.
Publication year - 2004
Publication title -
information systems journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.635
H-Index - 89
eISSN - 1365-2575
pISSN - 1350-1917
DOI - 10.1111/j.1365-2575.2004.00167.x
Subject(s) - globalization , improvisation , knowledge management , plan (archaeology) , set (abstract data type) , business , process management , computer science , management , political science , economics , art , archaeology , law , visual arts , history , programming language
. Trust has been shown by many researchers to be an important factor in the success of interorganizational systems (IOS). In this paper, we describe an example of an IOS developed as part of a strong inter‐firm relationship. In 1999, Vodafone of the UK embarked on a transformation to globalize its relationship with Ericsson of Sweden, moving from a set of in‐country relationships to a global relationship mediated through an IOS. As of 2002, the IOS is heavily used, and continues to evolve as part of the overall relationship. Vodafone and Ericsson pursued a journey‐oriented approach to globalization and development, freed from any formal project plan, and identified asymmetric benefits. Using a model previously developed by Gallivan & Depledge (2003), we explore the roles and dynamics of trust, planning and benefits. We posit that a journey or improvisational approach to IOS development works where a relationship is strong and levels of inter‐firm trust are high. We suggest that the nature of the inter‐firm relationship is more important than the approach to IOS development.