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Users and designers as partners ‐ design method and tools for user participation and designer accountability within the design process
Author(s) -
Koh Irene S.Y.,
Heng Michael S.H.
Publication year - 1996
Publication title -
information systems journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.635
H-Index - 89
eISSN - 1365-2575
pISSN - 1350-1917
DOI - 10.1111/j.1365-2575.1996.tb00019.x
Subject(s) - accountability , process (computing) , design process , human–computer interaction , computer science , design brief , process management , simple (philosophy) , engineering design process , user centered design , knowledge management , software engineering , engineering , work in process , operations management , programming language , mechanical engineering , philosophy , epistemology , political science , law
. We have found two main causes of inadequacies in a decision support system designed by us. They are, in general, the lack of direct user participation and the lack of designer accountability in the design process. In an attempt to solve the problem, we develop a new design method, the User Participation and Designer Accountability (UPDA) method. It involves users' direct manipulation of colour cards, which contain the contents of simple design charts. These cards are also made accessible to everyone involved in the design process and form the basis upon which the designer can be questioned. We have applied the UPDA method and so far the reactions are very positive.