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The impact of EDI implementation commitment and implementation success on competitive advantage and firm performance
Author(s) -
Rao H. R.,
Pegels C. C.,
Salam A. F.,
Hwang K. T.,
Seth V.
Publication year - 1995
Publication title -
information systems journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.635
H-Index - 89
eISSN - 1365-2575
pISSN - 1350-1917
DOI - 10.1111/j.1365-2575.1995.tb00107.x
Subject(s) - competitive advantage , business , electronic data interchange , service (business) , marketing , industrial organization , process management , knowledge management , computer science , database
. Electronic Data Interchange Systems (EDI) are increasingly being used by business firms to improve operations and customer service. One of the major motivations for business organizations using EDI is to gain a strategic advantage in the marketplace. Although EDI has been implemented by many organizations, unfortunately not all have gained the same level of expected advantage or envisioned benefits. In this study we focus on the impact of EDI implementation commitment and implementation success on competitive advantage and firm performance. We study two categories of companies: companies that initiate the development of EDI and are known as hub companies and those that are their non‐hub counterparts. Findings indicate that non‐hub firms may not reap the same level of expected benefits resulting from EDI technology adoption and implementation as hub firms.