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Critical view of the application of the ISO standard for quality assurance
Author(s) -
Braa K.,
Øgrim L.
Publication year - 1995
Publication title -
information systems journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.635
H-Index - 89
eISSN - 1365-2575
pISSN - 1350-1917
DOI - 10.1111/j.1365-2575.1995.tb00098.x
Subject(s) - quality assurance , quality (philosophy) , quality management system , process management , adaptation (eye) , quality of analytical results , computer science , field (mathematics) , process (computing) , quality management , software quality control , order (exchange) , quality policy , systems engineering , engineering management , engineering , business , operations management , software quality , mathematics , software development , management system , psychology , philosophy , external quality assessment , operating system , epistemology , finance , neuroscience , pure mathematics , software , programming language
. The aim of this paper is to initiate a debate on quality assurance and the application of the ISO 9001 in the system development field. It is claimed that unquestioning application of ISO 9001 can be a backwards step in the practice and research of system development. Five aspects of quality are identified in order to design and evaluate the quality of information systems: technical quality, use quality, aesthetic quality, symbolic quality and organizational quality. We find that the standard solely emphasizes technical quality. The standard promotes the ideal of linear, phase‐oriented system development, based on a fixed requirement specification and a document‐driven process. This is in contrast to most research findings, which criticize one‐sided adaptation of phase orientation in system development.