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Information management in service industries: towards a strategic framework
Author(s) -
Beaumont J. R.,
Walters D.
Publication year - 1991
Publication title -
information systems journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.635
H-Index - 89
eISSN - 1365-2575
pISSN - 1350-1917
DOI - 10.1111/j.1365-2575.1991.tb00034.x
Subject(s) - business , information system , knowledge management , process management , strategic management , service (business) , information technology , management information systems , information technology management , information management , strategic information system , tertiary sector of the economy , strategic planning , computer science , engineering , marketing , electrical engineering , operating system
Abstract. Investments in information and communications technologies are largescale, and often the real potential is not being realized. It is stressed that an information systems strategy should be aligned with the business strategy, and the management of the information resource is discussed by considering the components of a strategic framework. Aspects of implementation in the service sector are illustrated through a brief discussion of different variables which could be measured.