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Quality of care experienced by Finnish cancer patients during radiotherapy
Author(s) -
SIEKKINEN M.,
LAIHO R.,
RUOTSALAINEN E.,
KATAJISTO J.,
PYRHÖNEN S.,
LEINOKILPI H.
Publication year - 2008
Publication title -
european journal of cancer care
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.849
H-Index - 67
eISSN - 1365-2354
pISSN - 0961-5423
DOI - 10.1111/j.1365-2354.2007.00883.x
Subject(s) - medicine , radiation therapy , family medicine , scale (ratio) , quality (philosophy) , cancer , nursing , physical therapy , surgery , philosophy , physics , epistemology , quantum mechanics
The purpose of this study is to describe patients' experiences of the quality of care received at a radiotherapy centre. The data were collected using the Good Nursing Care Scale For Patients (GNCS/P), which was modified for this study. Structured questionnaires were handed out in March‐May 2004 to 150 adult curative cancer patients attending outpatient radiotherapy at a university hospital in Finland. A total of 135 completed questionnaires were returned. The patients were generally satisfied with the quality of care they received. Among the four quality categories, the highest ratings were given to staff characteristics, and the lowest to the environment. Younger patients, employed patients and those with a higher level of education gave the lowest quality ratings. Improvements are needed primarily in the counselling and education of patients and their relatives. The results of this study provide valuable clues for improving the quality of care in radiotherapy based on patients' expectations.