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The impacts of accessible service delivery on front‐line helping relationships in child welfare
Author(s) -
Cameron Gary,
DeGeer Ian,
Hazineh Lirondel,
Frensch Karen,
Smit Quosai Trudy,
Freymond Nancy
Publication year - 2013
Publication title -
child and family social work
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.912
H-Index - 57
eISSN - 1365-2206
pISSN - 1356-7500
DOI - 10.1111/j.1365-2206.2012.00840.x
Subject(s) - service provider , service delivery framework , service (business) , welfare , front line , qualitative research , service design , social work , neighbourhood (mathematics) , child protection , public relations , business , psychology , marketing , nursing , medicine , sociology , political science , social science , law , mathematical analysis , mathematics
This paper presents the results of a study comparing the impacts on helping relationships of locating front‐line child protection service providers in central locations or in accessible school and neighbourhood service delivery sites. Creating easier access to front‐line child protection service providers, fostering more positive community perceptions of child welfare services, improving client and service provider satisfaction with helping relationships and services, and increasing families' willingness to ask for help were core objectives at the accessible sites. Using a quasi‐experimental outcome design, file reviews and qualitative interviews with service providers and parents, this study presents evidence that accessible sites had substantial success in achieving these objectives when compared with central service delivery locations.