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The unheard client: Assessing the satisfaction of parents of children in foster care
Author(s) -
Kapp Stephen A.,
Vela Rebecca H.
Publication year - 2004
Publication title -
child and family social work
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.912
H-Index - 57
eISSN - 1365-2206
pISSN - 1356-7500
DOI - 10.1111/j.1365-2206.2004.00323.x
Subject(s) - foster care , psychology , service (business) , descriptive statistics , customer satisfaction , applied psychology , nursing , medicine , business , statistics , mathematics , marketing
Although client satisfaction information is often ignored, it is a critical piece of the picture when evaluating the service experience of parents who have had their children placed in foster care. This article describes the development of a client satisfaction instrument and information generated from its use. The findings describe the psychometrics of the instrument, a descriptive profile of the satisfaction scores of the respondents, and some intriguing relationships between distinct aspects of client satisfaction. The service implications of these findings are considered and discussed.