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‘Have You Talked with a Teacher Yet?’: How Helpline Counsellors Support Young Callers Being Bullied at School
Author(s) -
Danby Susan,
Butler Carly W.,
Emmison Michael
Publication year - 2011
Publication title -
children and society
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.538
H-Index - 58
eISSN - 1099-0860
pISSN - 0951-0605
DOI - 10.1111/j.1099-0860.2011.00379.x
Subject(s) - helpline , psychology , suicide prevention , poison control , medical education , focus group , medicine , nursing , sociology , medical emergency , emergency medicine , anthropology
When seeking help and support about being bullied, children and young people weigh up the benefits and risks of talking to their friends, parents, teachers and counsellors about their experiences. The focus of this article is calls to an Australian helpline for children and young people where the strategy of ‘talking to the teacher’ is discussed by callers and counsellors as a possible way of dealing with the caller’s bullying situation at school. Transcribed and analysed data extracts of calls show how the young callers’ bullying experiences are being heard by the counsellor and also reveals the skill of the counsellors in managing these calls within the philosophy and guidelines of the service.