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Adults Rule? Children, Advocacy and Complaints to Social Services
Author(s) -
Pithouse Andrew,
Crowley Anne
Publication year - 2007
Publication title -
children and society
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.538
H-Index - 58
eISSN - 1099-0860
pISSN - 0951-0605
DOI - 10.1111/j.1099-0860.2006.00051.x
Subject(s) - complaint , welsh , context (archaeology) , government (linguistics) , social welfare , service (business) , patient advocacy , social work , child advocacy , public relations , political science , medicine , psychology , public administration , medline , law , business , paleontology , philosophy , linguistics , marketing , biology
This article sets out results from a Welsh Assembly government‐funded study of complaints involving children and their use of advocacy services commissioned by local authorities in Wales. As this is the first study of its kind in Wales there is no baseline against which to compare the findings, hence we discuss the data in the context of a wider UK research literature and in relation to two key themes. These are (a) the number of complaints to social services involving children and the main characteristics of these complaints, particularly the involvement of an advocacy service and (b) the views of children about making a complaint and their experience of independent advocacy. The article reveals the adult‐dominated nature of the children's complaints system and the limited involvement of advocacy in supporting children who make a complaint. The pressing need for a more child‐focused approach that gives authentic voice to children and their rights is the key conclusion drawn from the evidence gathered in this study.