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Gaining Competitive Advantage From Integrating Enterprise Resource Planning and Total Quality Management
Author(s) -
Laframboise Kevin,
Reyes Felipe
Publication year - 2005
Publication title -
journal of supply chain management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.75
H-Index - 92
eISSN - 1745-493X
pISSN - 1523-2409
DOI - 10.1111/j.1055-6001.2005.04103005.x
Subject(s) - enterprise resource planning , aerospace , competitive advantage , business , process management , quality (philosophy) , quality management , resource (disambiguation) , exploratory research , resource based view , knowledge management , computer science , marketing , engineering , computer network , philosophy , epistemology , service (business) , sociology , anthropology , aerospace engineering
Summary Using the complex aerospace industry as a backdrop, this exploratory study examines the coexistence of enterprise resource planning (ERP) applications and quality management initiatives, as they relate to competitive advantage and supplier influence. Using a qualitative methodology, the results support the following: (a) a resource‐based view that ERP implementation influences competitive position and performance only indirectly through interactions with other resources; (b) that ERP applications do not adequately address the procedural and system complexities of the existing quality programs used by aerospace manufacture; and (c) that ERP implementation increases the influence of the focal firm over the suppliers' quality improvement system.