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Diffusion of Innovations in Service Organizations: Systematic Review and Recommendations
Author(s) -
GREENHALGH TRISHA,
ROBERT GLENN,
MACFARLANE FRASER,
BATE PAUL,
KYRIAKIDOU OLIVIA
Publication year - 2004
Publication title -
the milbank quarterly
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.563
H-Index - 101
eISSN - 1468-0009
pISSN - 0887-378X
DOI - 10.1111/j.0887-378x.2004.00325.x
Subject(s) - systematic review , service delivery framework , service (business) , diffusion of innovations , knowledge management , diffusion , process (computing) , management science , business , process management , computer science , marketing , political science , medline , engineering , physics , law , thermodynamics , operating system
This article summarizes an extensive literature review addressing the question, How can we spread and sustain innovations in health service delivery and organization? It considers both content (defining and measuring the diffusion of innovation in organizations) and process (reviewing the literature in a systematic and reproducible way). This article discusses (1) a parsimonious and evidence‐based model for considering the diffusion of innovations in health service organizations, (2) clear knowledge gaps where further research should be focused, and (3) a robust and transferable methodology for systematically reviewing health service policy and management. Both the model and the method should be tested more widely in a range of contexts.