Premium
Shadowboxing with data: production of the subject in contemporary call centre organisations
Author(s) -
Winiecki Donald J.
Publication year - 2004
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/j.0268-1072.2004.00129.x
Subject(s) - subjectivity , mediation , subject (documents) , power (physics) , production (economics) , knowledge production , sociology , affect (linguistics) , work (physics) , social science , epistemology , engineering , economics , computer science , knowledge management , communication , library science , mechanical engineering , philosophy , physics , quantum mechanics , macroeconomics
Tertiary labour is the fastest growing form of work in the West. Additionally, computer and telecommunication mediation of labour is increasingly prevalent. However, little research focuses on subjectivity in technology‐mediated tertiary labour. Taking a Foucaultian orientation, this paper describes how desires of subjects and organisations are rendered into power/knowledge and affect subjectivity in one variant of technology‐mediated tertiary labour.