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The Effect of Server Posture on the Tips of Whites and Blacks
Author(s) -
Leodoro Gina,
Lynn Michael
Publication year - 2007
Publication title -
journal of applied social psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.822
H-Index - 111
eISSN - 1559-1816
pISSN - 0021-9029
DOI - 10.1111/j.0021-9029.2007.00156.x
Subject(s) - white (mutation) , race (biology) , sitting , psychology , table (database) , social psychology , service (business) , advertising , medicine , computer science , business , sociology , gender studies , marketing , biochemistry , chemistry , gene , data mining , pathology
This study examined the effects on tips left by Black and White restaurant patrons of having a White waitress sit down or lean over at the table during the service encounter. A significant server posture by patron race interaction was obtained. Sitting at the table significantly increased the tips left by White patrons and marginally significantly decreased the tips left by Black patrons. Potential explanations for this interaction are discussed along with its practical implications.