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What Makes Mediation Work? Mediators’ Perspectives on Resolving Disputes *
Author(s) -
MARESCHAL PATRICE M.
Publication year - 2005
Publication title -
industrial relations: a journal of economy and society
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.61
H-Index - 57
eISSN - 1468-232X
pISSN - 0019-8676
DOI - 10.1111/j.0019-8676.2005.00397.x
Subject(s) - mediation , hostility , mediator , psychology , work (physics) , social psychology , conflict resolution , resolution (logic) , political science , computer science , law , engineering , medicine , mechanical engineering , artificial intelligence
This research explores federal mediators’ perspectives on successful conflict resolution in contract disputes. The results indicate that mediator skill base and a collaborative orientation on the part of the disputants are positively related to the likelihood of reaching agreement, while relationship hostility is negatively related to the likelihood of reaching agreement. Other independent variables, such as management outlook and mediator acceptability, were in‐directly related to the likelihood of reaching agreement. Consistent with most previous research, mediator tactics were unrelated to the likelihood of reaching agreement. Limitations and suggestions for future research are discussed.