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Technostress and social networking services: Explaining users' concentration, sleep, identity, and social relation problems
Author(s) -
Salo Markus,
Pirkkalainen Henri,
Koskelainen Tiina
Publication year - 2019
Publication title -
information systems journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.635
H-Index - 89
eISSN - 1365-2575
pISSN - 1350-1917
DOI - 10.1111/isj.12213
Subject(s) - technostress , stressor , relation (database) , psychology , identity (music) , social psychology , social media , qualitative research , internet privacy , computer science , world wide web , sociology , clinical psychology , data mining , social science , physics , psychiatry , acoustics
It is common for users of social networking sites and services (SNS) to suffer from technostress and the various associated strains that hinder their well‐being. Despite prior SNS stress studies having provided valuable knowledge regarding SNS stressors and their use consequences, they have not examined the various strains related to well‐being that those stressors can create nor the underlying SNS characteristics. To address this gap in the research, we used a qualitative approach involving narrative interviews. As a contribution, our findings reveal four types of strains related to well‐being (concentration problems, sleep problems, identity problems, and social relation problems) as well as two different patterns with distinct sets of SNS stressors and SNS characteristics that generate those strains. As practical implications, the findings of this study can help technostressed users to identify their strains, understand their underlying SNS characteristics and SNS stressors, and increase the possibility that they will be able to avoid the strains in the future.