Premium
Investigating the validity and usability of an interactive computer programme for assessing competence in telephone‐based mental health triage
Author(s) -
Sands Natisha,
Elsom Stephen,
KeppichArnold Sandra,
Henderson Kathryn,
King Peter,
BourkeFinn Karen,
Brunning Debra
Publication year - 2016
Publication title -
international journal of mental health nursing
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.911
H-Index - 54
eISSN - 1447-0349
pISSN - 1445-8330
DOI - 10.1111/inm.12165
Subject(s) - usability , triage , competence (human resources) , mental health , psychology , applied psychology , medical education , medicine , computer science , psychiatry , human–computer interaction , social psychology
Telephone‐based mental health triage services are frontline health‐care providers that operate 24/7 to facilitate access to psychiatric assessment and intervention for people requiring assistance with a mental health problem. The mental health triage clinical role is complex, and the populations triage serves are typically high risk; yet to date, no evidence‐based methods have been available to assess clinician competence to practice telephone‐based mental health triage. The present study reports the findings of a study that investigated the validity and usability of the M ental H ealth T riage C ompetency A ssessment T ool, an evidence‐based, interactive computer programme designed to assist clinicians in developing and assessing competence to practice telephone‐based mental health triage.