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Delivering training strategies: the balanced scorecard at work
Author(s) -
Baraldi Stefano,
Cifalinò Antonella
Publication year - 2015
Publication title -
international journal of training and development
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.558
H-Index - 26
eISSN - 1468-2419
pISSN - 1360-3736
DOI - 10.1111/ijtd.12055
Subject(s) - balanced scorecard , strategy map , function (biology) , training and development , training (meteorology) , knowledge management , set (abstract data type) , perspective (graphical) , process management , human resource management , organizational performance , work (physics) , computer science , business , management , engineering , mechanical engineering , physics , evolutionary biology , artificial intelligence , meteorology , economics , programming language , biology
Aligning the value of training to organizational goals is an emerging need in human resource management. This study, aiming at expanding the research on training evaluation from a strategic management perspective, examines whether the use of the Balanced Scorecard approach can enable an effective delivery of training strategies, thus strengthening the link between training and organizational goals. The research was based on action research methodology. Researchers worked for about 12 months with three healthcare organizations. The research findings indicate that the balanced scorecard: (1) allows visualization of a clearly focused and internally consistent map of cause‐and‐effect relationships, turning the functional training efforts into strategic results; (2) effectively supports the training function both in managing training processes and in delivering targeted organizational outcomes; (3) offers a specific set of critical measures for evaluating the training function's performance; and (4) permits the fostering of a sound alignment between training programme objectives and functional goals. Various theoretical and practical implications are discussed.