Premium
The communication skills and quality perceived in an emergency department: The patient's perspective
Author(s) -
Orcajada Muñoz Irene,
Amo Setien Francisco José,
Díaz Agea José Luís,
Hernández Ruipérez Tomás,
Adánez Martínez María de Gracia,
Leal Costa César
Publication year - 2020
Publication title -
international journal of nursing practice
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.62
H-Index - 55
eISSN - 1440-172X
pISSN - 1322-7114
DOI - 10.1111/ijn.12831
Subject(s) - emergency department , health care , context (archaeology) , medicine , nonverbal communication , descriptive statistics , quality (philosophy) , perspective (graphical) , perception , medical emergency , nursing , family medicine , psychology , computer science , economics , biology , economic growth , paleontology , developmental psychology , philosophy , statistics , mathematics , epistemology , artificial intelligence , neuroscience
Aim To examine the influence of health care provider's communication skills on the quality of care perceived by Emergency Department patients. Background Communication between patients and health care providers in the context of Emergency Department is challenging and can potentially have a negative impact on the quality of care perceived by patients. Design Cross‐sectional descriptive study conducted in the Emergency Department at the University Clinical Hospital Virgen de la Arrixaca of Murcia, Spain. Method Data were collected from 6 to 9 June 2016. Different instruments were used to evaluate the perception of patients on the communication skills and quality of care at the Emergency Department. Results The sample was composed of 200 patients, with an average age of 44.1 (SD = 18.3), of which 106 (53%) were men. The multiple linear regression analysis showed the association between communication skills (respect, problem solving, and nonverbal communication) and age with the quality of care perceived by the patients. Conclusions We found that the communication skills of the health care providers were explanatory variables of the quality of care perceived in an Emergency Department.