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Feasibility study of automated interactive voice response telephone calls with community health nurse follow‐up to improve glycaemic control in patients with type 2 diabetes
Author(s) -
Pichayapinyo Panan,
Saslow Laura R.,
Aikens James E.,
Marinec Nicolle,
Sillabutra Jutatip,
Rattanapongsai Piyamon,
Piette John D.
Publication year - 2019
Publication title -
international journal of nursing practice
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.62
H-Index - 55
eISSN - 1440-172X
pISSN - 1322-7114
DOI - 10.1111/ijn.12781
Subject(s) - medicine , workload , diabetes mellitus , type 2 diabetes , physical therapy , intervention (counseling) , type 2 diabetes mellitus , randomized controlled trial , nursing , family medicine , computer science , endocrinology , operating system
Background Thailand has a shortage of community health nurses for supporting the self‐management of type 2 diabetes, which is prevalent and poorly controlled. Aim This study examined the feasibility and acceptability of a self‐care assistance programme for poorly controlled type 2 diabetes mellitus. The SukapapNet programme consisted of automated interactive voice response calls to patients and automated follow‐up email notifications to their nurses. Design Single‐arm pre‐post trial. Methods Six nurses and 35 type 2 diabetes patients were recruited from primary care settings in suburban provinces in Thailand. The study was conducted from June 2017 to November 2017. We assessed patients before and after 12 weeks of the SukapapNet intervention. Results Mean glycated haemoglobin decreased by 0.9%. Patients reported reduced carbohydrate consumption, increased physical activity, increased medication adherence, improved sleep quality, and more frequent foot care. Patients and nurses both recommended using the intervention, although nurses expressed concerns regarding increased workload. Conclusions The study programme could improve outcomes in Thai type 2 diabetes patients. Further study of the impact of technology upon nurses' workload is warranted.