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An evaluation of a specialist nursing service for adult patients with congenital heart disease
Author(s) -
Hatchett Richard,
McLaren Susan,
Corrigan Philomena,
Filer Lynda
Publication year - 2015
Publication title -
international journal of nursing practice
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.62
H-Index - 55
eISSN - 1440-172X
pISSN - 1322-7114
DOI - 10.1111/ijn.12300
Subject(s) - heart disease , medicine , nursing , service (business) , intensive care medicine , cardiology , business , marketing
The purpose of this study was to evaluate grown‐up congenital heart ( GUCH ) patients' experiences and satisfaction with the delivery of a nurse specialist service, including perceived priorities and recommendations for future service delivery. A service evaluation utilizing descriptive, cross‐sectional survey principles was conducted over a 2 year period. Postal questionnaires were sent to three patient cohorts (general adult n = 747; pregnancy n = 202; learning disability n = 72). Quantitative data were analysed using descriptive statistics. The majority of respondents were satisfied with the nursing care provided, including information provision, time made available to discuss needs, emotional support, well‐being, self‐management and symptom distress. Priority areas included timely information and advice; specialist knowledge and expertise; effective care coordination, monitoring and support. Accessibility, contact and responsiveness were dominant. A majority of patients agreed that their first, second and third‐rated priorities had been met. Findings identified strong commitment, support and satisfaction with the GUCH nurse specialist service.