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Patient satisfaction with primary health‐care services in K uwait
Author(s) -
Alotaibi Muhammad,
Alazemi Talal,
Alazemi Fahad,
Bakir Yusif
Publication year - 2015
Publication title -
international journal of nursing practice
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.62
H-Index - 55
eISSN - 1440-172X
pISSN - 1322-7114
DOI - 10.1111/ijn.12257
Subject(s) - receptionists , patient satisfaction , medicine , family medicine , primary health care , primary care , health care , demography , nursing , environmental health , population , economics , economic growth , sociology
The study aims to evaluate patient satisfaction with respect to primary health‐care services in K uwait.A total of 245 patients completed the G eneral P ractice A ssessment Q uestionnaire postconsultation version 2.0. Two statistically significant differences of patients' satisfaction with sex and level of education were found. Overall satisfaction was higher among men than women ( P = 0.002), and it was also higher among those with university degree of education than the other levels of education ( P = 0.049). We also found statistically significant differences of patients' responses over sex for three themes, namely: satisfaction with receptionists, satisfaction with access and satisfaction with communication; and over the age for one theme: satisfaction with access. There was no statistically significant differences of patients' responses over nationality for all themes. Satisfaction is a multifactorial and no one factor alone could provide satisfaction with primary health services in Kuwait.