z-logo
open-access-imgOpen Access
Interactional practices in person‐centred care: Conversation analysis of nurse‐patient disagreement during self‐management support
Author(s) -
Forsgren Emma,
Björkman Ida
Publication year - 2021
Publication title -
health expectations
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.314
H-Index - 74
eISSN - 1369-7625
pISSN - 1369-6513
DOI - 10.1111/hex.13236
Subject(s) - conversation analysis , negotiation , conversation , nursing , context (archaeology) , psychology , intervention (counseling) , medicine , paleontology , communication , political science , law , biology
Background Person‐centred care implies a change in interaction between care professionals and patients where patients are not passive recipients but co‐producers of care. The interactional practices of person‐centred care remain largely unexplored. Objective This study focuses on the analysis of disagreements, which are described as an important part in the co‐production of knowledge in interaction. Design A qualitative exploratory study using conversation analysis. Setting and participants Data were collected from a nurse‐led person‐centred intervention in a hospital outpatient setting. Interactions between adult patients with irritable bowel syndrome (n = 17) and a registered nurse were audio‐recorded. COREQ guidelines were applied. Results Disagreements were found after demonstration of the nurse's or patients’ respective professional or personal knowledge. Disagreements were also evident when deciding on strategies for self‐management. Although negotiations between opposing views of the nurse and patient were seen as important, the patient generally claimed final authority both in knowing how IBS is perceived and in the right to choose self‐management strategies. The nurse generally oriented towards patient authority, but instances of demonstration of nurse authority despite patient resistance were also found. Discussion and conclusions This study provides information on how co‐production of knowledge and decisions occur in the context of a person‐centred care intervention. Negotiations between nurse and patient views require a flexible approach to communication, adapting interaction to each context while bearing in mind the patients having the final authority. To facilitate co‐production, the patient's role and responsibilities in interaction should be explicitly stated.

The content you want is available to Zendy users.

Already have an account? Click here to sign in.
Having issues? You can contact us here