Open AccessEngaging patients in primary care design: An evaluation of a novel approach to codesigning care
Author(s) -
Hertel Erin,
Cheadle Allen,
Matthys Juno,
Coleman Katie,
Gray Marlaine,
Robbins Michele,
Tufte Janice,
Hsu Clarissa
Publication year - 2019
Publication title -
health expectations
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.314
H-Index - 74
eISSN - 1369-7625
pISSN - 1369-6513
DOI - 10.1111/hex.12909
Subject(s) - event (particle physics) , nursing , perspective (graphical) , process (computing) , psychology , medicine , health care , primary care , service (business) , medical education , family medicine , computer science , business , physics , marketing , artificial intelligence , economics , quantum mechanics , economic growth , operating system
Abstract Objective Recognition is growing that to create truly patient‐centred care, health‐care organizations need to partner with patients around care design. More research into the benefits of engaging patients and the most effective ways of partnering with them is needed. Methods This study assessed the process and impact of a collaborative effort to design a new clinic service that balanced the number of patient and clinical provider/staff codesigners involved and recruited patients to represent diverse perspectives. Data sources included interviews with participants, event observation and participant surveys. Results Our evaluation found that including patients as equal partners improved the design process by infusing a real‐world, patient perspective. The pre‐event orientation and interactive methods used in the event fostered positive collaboration, as well as personal growth for the patient codesigners. Conclusion This study demonstrated the feasibility and benefits of including a roughly equal number of patients and clinical providers/staff in design events and ensuring that the patients represent diverse perspectives.