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The role of trust and transparency in accountable outsourced prisoner transport
Author(s) -
English L. M.
Publication year - 2018
Publication title -
financial accountability and management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.661
H-Index - 44
eISSN - 1468-0408
pISSN - 0267-4424
DOI - 10.1111/faam.12178
Subject(s) - transparency (behavior) , accountability , scope (computer science) , business , government (linguistics) , audit , public administration , accounting , public relations , political science , law , linguistics , philosophy , computer science , programming language
Abstract Explores the privatisation of prisoner transport in regional Western Australia. Focuses on the role collaboration plays in the development of transparency, trust and accountability in service delivery. Latent racism, the challenging physical environment, risks associated with unsuitable vehicles, uncaring contractors and ineffective departmental oversight contributed to transport failures. The complexity and scope of responsibilities, underfunding, poor departmental management, unresponsive contractors and the physical environment undermined the development of trust, transparency and accountability essential for building effective working relationships between government and contractors.