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Using Relational and Transactional MCSs to Manage the Delivery of Outsourced Public Services: Evidence from Twelve Cases in the USA
Author(s) -
Longo Francesco,
Barbieri Dario
Publication year - 2013
Publication title -
financial accountability and management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.661
H-Index - 44
eISSN - 1468-0408
pISSN - 0267-4424
DOI - 10.1111/faam.12002
Subject(s) - transactional leadership , business , accountability , public sector , management control system , transaction cost , process management , complementarity (molecular biology) , transactional analysis , service provider , control (management) , knowledge management , computer science , service (business) , marketing , economics , management , psychology , finance , biology , political science , genetics , social psychology , economy , law
The successful management of the purchaser–provider relationship is essential for the effective delivery of public services, and entails the use of both transactional and relational approaches. We herein analyse the degree and complementarity of transactional and relational management control systems in the management of purchaser–provider relationships for the successful delivery of public services using evidence from 12 US case studies. We demonstrate that transactional and relational management control systems are controlled differently in order to improve contracting efficiency. We also show how a combination of these management control systems offers a framework for structured public accountability and service flexibility.