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A proposal for a 360° information system model for private health care organizations
Author(s) -
Magalhães Duarte,
Martins José,
Branco Frederico,
AuYongOliveira Manuel,
Gonçalves Ramiro,
Moreira Fernando
Publication year - 2020
Publication title -
expert systems
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.365
H-Index - 38
eISSN - 1468-0394
pISSN - 0266-4720
DOI - 10.1111/exsy.12420
Subject(s) - health care , set (abstract data type) , loyalty , order (exchange) , knowledge management , focus (optics) , computer science , public relations , internet privacy , business , nursing , medicine , marketing , political science , physics , optics , finance , law , programming language
At a time when communication, new media, and digitalization are transversal to the whole of society, private health care organizations have the possibility of making their business processes evolve. The objective is thus to seize the benefits associated to the active use of patients' electronic health records (EHRs) as the basis for personalized health care. In order to initially validate the health care sector acceptance of a 360° health care information system (HIS), focused on collecting patients' data to create the necessary knowledge for delivering personalized health care procedures and initiatives, a focus group involving a set of health‐related professionals was performed. Despite recognizing the immense possibilities associated to EHR and its direct incorporation on a 360° HIS, the referred professionals still highlighted their concerns relative to the maintenance of adequate security and privacy levels. With this in mind, a proposal for a 360° HIS model is presented, and its main functional blocks are described with a focus on triggering patient/customer loyalty.