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Belief‐rule‐based expert systems for evaluation of e‐government: a case study
Author(s) -
Hossain Mohammad Shahadat,
Zander PärOla,
Kamal Md Sarwar,
Chowdhury Linkon
Publication year - 2015
Publication title -
expert systems
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.365
H-Index - 38
eISSN - 1468-0394
pISSN - 0266-4720
DOI - 10.1111/exsy.12110
Subject(s) - computer science , process (computing) , government (linguistics) , expert system , e government , aggregate (composite) , knowledge base , representation (politics) , case based reasoning , knowledge management , management science , risk analysis (engineering) , data mining , process management , artificial intelligence , data science , machine learning , business , engineering , world wide web , philosophy , linguistics , materials science , information and communications technology , politics , political science , law , composite material , operating system
Abstract Little knowledge exists on the impact and results associated with e‐government projects in many specific‐use domains. Therefore, it is necessary to evaluate the efficiency and effectiveness of e‐government systems. Because the development of e‐government is a continuous process of improvement, it requires continuous evaluation of the overall e‐government system as well as evaluation of its various dimensions such as determinants, characteristics and results. E‐government development is often complex, with multiple stakeholders, large user bases and complex goals. Consequently, even experts have difficulties in evaluating these systems, especially in an integrated and comprehensive way, as well as on an aggregate level. Expert systems are a candidate solution to evaluate such complex e‐government systems. However, it is difficult for expert systems to cope with uncertain evaluation data that are vague, inconsistent, highly subjective or in other ways, challenging to formalize. This paper presents an approach that can handle uncertainty in e‐government evaluation: the combination of Belief Rule Base knowledge representation and Evidential Reasoning. This approach is illustrated with a concrete prototype, known as the Belief Rule Based Expert System (BRBES) and implemented in the local e‐government of Bangladesh. The results have been compared with a recently developed method of evaluating e‐government, and it is demonstrated that the results of the BRBES are more accurate and reliable. The BRBES can be used to identify the factors that need to be improved to achieve the overall aim of an e‐government project. In addition, various ‘what if’ scenarios can be generated, and developers and managers can obtain a foretaste of the outcomes. Thus, the system can be used to facilitate decision‐making processes under uncertainty.