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Key performance indicators and administrative data in an early psychosis service
Author(s) -
GoreJones Victoria,
Dark Frances
Publication year - 2019
Publication title -
early intervention in psychiatry
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.087
H-Index - 45
eISSN - 1751-7893
pISSN - 1751-7885
DOI - 10.1111/eip.12759
Subject(s) - key (lock) , psychosis , psychology , business , psychiatry , computer science , computer security
Aim This study aimed to introduce a set of administrative key performance indicators (KPIs) for Early Psychosis Services. Methods The study design was longitudinal with data retrieved from a 4‐year period between January 2009 and December 2013 included in the study. Descriptive statistics and t tests were used to evaluate the KPIs. Results Results in the 1 year before early psychosis (EP) intervention and 1‐year postintervention were calculated for most items, and entry and exit scores were calculated for involuntary treatment orders (ITOs) and Health of the Nation Outcome Scale (HoNOS) scores. There was a 54% reduction in mental health emergency department presentations representing a cost saving of $62 524.00 (AUD). There was also an improvement in the number and duration of mental health admissions with a financial saving of $1 653 534.00 (AUD). Patients improved on all HoNOS scores from entry to exit from the services. ITOs were reduced by approximately 29% on discharge from the service. Conclusions Administrative data can provide useful KPIs to measure the effectiveness of EP teams and allow benchmarking with similar services.