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Development of a satisfaction scale for young people attending youth mental health services
Author(s) -
Simmons Magenta B.,
Parker Alexandra G.,
Hetrick Sarah E.,
Telford Nic,
Bailey Alan,
Rickwood Debra
Publication year - 2014
Publication title -
early intervention in psychiatry
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.087
H-Index - 45
eISSN - 1751-7893
pISSN - 1751-7885
DOI - 10.1111/eip.12104
Subject(s) - scale (ratio) , mental health , exploratory factor analysis , service (business) , psychology , intervention (counseling) , service provider , internal consistency , construct (python library) , applied psychology , consistency (knowledge bases) , patient satisfaction , nursing , medical education , medicine , clinical psychology , psychiatry , psychometrics , computer science , marketing , business , physics , quantum mechanics , artificial intelligence , programming language
Aims This study aimed to develop a comprehensive measurement tool for assessing client satisfaction at a youth mental health service. Methods We developed a scale based on existing scale items and by generating new items, before undertaking revisions and item reduction in consultation with an expert panel composed of researchers, clinicians and consumer representatives. This draft scale was then pilot tested in seven enhanced primary care youth mental health services across A ustralia. Results A total of 215 respondents completed the scale. C ronbach's alpha (α = 0.953) demonstrated excellent internal consistency, and exploratory factor analysis suggested that the scale measures a global construct of satisfaction. Conclusions Through a rigorous and participatory process involving key experts, service providers and service users, this study has resulted in the development of a scale that can appropriately measure the level of user satisfaction with youth‐friendly early intervention services.