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Customer Experience at Veterans Affairs
Author(s) -
Brooks Sarah
Publication year - 2016
Publication title -
design management review
Language(s) - English
Resource type - Journals
eISSN - 1948-7169
pISSN - 1557-0614
DOI - 10.1111/drev.10345
Subject(s) - cabinet (room) , veterans affairs , presidential system , administration (probate law) , business , customer experience , government (linguistics) , public administration , perspective (graphical) , management , political science , marketing , public relations , medicine , engineering , economics , computer science , law , politics , mechanical engineering , linguistics , philosophy , artificial intelligence
VA's veteran experience office is basically a startup of about 20 people, many from the private sector. Their brief: Shift Veterans Affairs toward a customer‐first perspective. This Presidential Innovation Fellow helped start the first‐ever cabinet‐level customer experience office in the US government, at the Veterans Affairs Administration.