Premium
Defining the Role of Service Design in Healthcare
Author(s) -
Teso Giulia,
Ceppi Giulio,
Furlanetto Annarita,
Dario Claudio,
Scannapieco Gianluigi
Publication year - 2013
Publication title -
design management review
Language(s) - English
Resource type - Journals
eISSN - 1948-7169
pISSN - 1557-0614
DOI - 10.1111/drev.10250
Subject(s) - notice , health care , service (business) , healthcare service , service design , business , value (mathematics) , process management , knowledge management , operations management , engineering management , computer science , service provider , marketing , engineering , political science , economics , economic growth , machine learning , law
Developments in information technology, as well as the need to conserve resources, are resulting in healthcare systems that place increased value on the patient's input. In Italy, the national health service has taken notice. The national healthcare service: It's hard to think of a system in which good service design could be more important.