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Designing a Multi‐Channel Service Experience
Author(s) -
Miettinen Satu,
Kuure Essi
Publication year - 2013
Publication title -
design management review
Language(s) - English
Resource type - Journals
eISSN - 1948-7169
pISSN - 1557-0614
DOI - 10.1111/drev.10248
Subject(s) - service (business) , rapid prototyping , channel (broadcasting) , product (mathematics) , multimedia , computer science , virtual prototyping , human–computer interaction , engineering , telecommunications , simulation , business , mechanical engineering , marketing , geometry , mathematics
With interactive whiteboards, computers, projectors, speakers, spotlights, and physical and virtual props, the University of Lapland's SINCO lab is dedicated to service prototyping. Prototyping isn't just for product design anymore; it works for services too.