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A Theoretical Framework for Studying Service Design Practices: First Steps to a Mature Field
Author(s) -
Sangiorgi Daniela,
Prendiville Alison
Publication year - 2014
Publication title -
design management journal
Language(s) - English
Resource type - Journals
eISSN - 1948-7177
pISSN - 1942-5074
DOI - 10.1111/dmj.12014
Subject(s) - citation , service (business) , field (mathematics) , computer science , library science , sociology , operations research , world wide web , marketing , engineering , business , mathematics , pure mathematics
Drawing on literature from three main perspectives on service, design and innovation - Perspectives on Service Innovation (Service Innovation and New Service Development studies), Perspectives on Service (Service Science and Service Research frameworks on services), and Perspectives on Design (Design Anthropology) - this paper presents a theoretical framework, to systematically study, position and interpret Service Design practices and outcomes. The research is the first-phase of an on-going 6-months Art and Humanities Research Council (AHRC) funded scoping study into the contribution of Design for Service Innovation and Development. Proceedings from the The 19th Design Management Institute (DMI): Academic Design Management Conference, 2014