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Barriers children face complaining about social work practice: A study in one English local authority
Author(s) -
Diaz Clive,
Pert Hayley,
Aylward Tricia,
Neill Donna,
Hill Lauren
Publication year - 2020
Publication title -
child and family social work
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.912
H-Index - 57
eISSN - 1365-2206
pISSN - 1356-7500
DOI - 10.1111/cfs.12702
Subject(s) - thematic analysis , complaint , social work , local authority , face (sociological concept) , nursing , psychology , social care , work (physics) , medicine , medical education , qualitative research , sociology , political science , social science , public administration , law , mechanical engineering , engineering
Despite the introduction of guidelines and procedures aimed at encouraging and supporting children and young people to complain about the services they receive, children in care still face barriers to doing so in practice. This paper explores what happens when children in care are dissatisfied with the services they receive. Specifically, this study examines the complaints procedure for children in care. The findings are based on semistructured interviews with children in care, social workers, senior managers, and independent reviewing officers from one English local authority. Thematic analysis of these data identified five emergent themes: (a) complaints by children in care are managed at the lowest possible level, (b) senior managers have an overly optimistic view about children in care being informed of complaint procedures and being encouraged to do so, (c) children in care are worried about complaining, which is recognized by professionals, (d) children's voices are often not heard, and (e) when issues are clearly defined, independent reviewing officers have some degree of success in resolving complaints from children in care.