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Evaluation of family‐centred services from parents of C hinese children with cerebral palsy with the M easure of P rocesses of C are
Author(s) -
Wang M.,
Petrini M. A.,
Guan Q.
Publication year - 2015
Publication title -
child: care, health and development
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.832
H-Index - 82
eISSN - 1365-2214
pISSN - 0305-1862
DOI - 10.1111/cch.12183
Subject(s) - cerebral palsy , rehabilitation , service delivery framework , service (business) , medicine , nursing , reliability (semiconductor) , psychology , family medicine , physical therapy , business , power (physics) , physics , marketing , quantum mechanics
Background Family‐centred service ( FCS ) has become essential to parents of children with cerebral palsy ( CP ) and professionals in C hinese paediatric rehabilitation services. FCS practice meets the unique needs of the child and family, through facilitation of optimal service provision delivered by professionals, and ensures service systems to be flexible, appropriate and actively responsive to the family needs. Parents used the M easure of P rocesses of C are 20 ( MPOC ‐20) questionnaire to evaluate and verify the efficacy of use in C hina. The aims of the present study were twofold: to assess the validity and reliability of the C hinese MPOC ‐20, and investigate the range of parents' satisfaction with service provision in an FCS practice using the MPOC ‐20. Methods The C hinese MPOC ‐20 was selected to assess parent satisfaction with service provision of professionals in FCS practice. Participants were parents of children under 8 years of age with CP , who had received rehabilitation services between M ay 2012 and M ay 2013, and were receiving rehabilitation services in M ay 2013 at a hospital outpatient department and a rehabilitation centre. Results The reliability and validity of the C hinese MPOC ‐20 were confirmed. Parents evaluated FCS practice with the MPOC ‐20 survey. Respectful and supportive care was rated with the highest score and providing general information the lowest. Parents according to the data were dissatisfied with the lack of information. Conclusions Parents fairly evaluated service provision of professionals in FCS practice with the C hinese MPOC ‐20. Professionals received feedback reports of parents, summaries of the inadequacy of service delivery, and developed and implemented ameliorated measures in the FCS policy to strive to provide exemplary service.