Premium
Use of social media in Canadian public administration: opportunities and barriers
Author(s) -
Gintova Maria
Publication year - 2019
Publication title -
canadian public administration
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.361
H-Index - 26
eISSN - 1754-7121
pISSN - 0008-4840
DOI - 10.1111/capa.12298
Subject(s) - social media , agency (philosophy) , government (linguistics) , publication , public relations , citizenship , political science , immigration , open government , sociology , politics , social science , law , transparency (behavior) , linguistics , philosophy
Many government agencies in Canada are using social media to communicate with various audiences. Some research, however, shows that government uses social media to publish content available on its websites and does not engage in two‐way interactions. This article examines interaction on Twitter between Immigration, Refugees and Citizenship Canada (IRCC) and Twitter users. It explores established government social media practices and under‐researched experiences and perspectives of government social media users. Although some of the findings are IRCC specific, users’ experiences and perspectives offer valuable insights for any government agency that uses social media.