Bringing accountability up to date with the realities of public sector management in the 21st century

This article identifies basic shortcomings of traditional approaches to accountability and considers some of the reasons for the persistence of an approach that is known to: provide an inaccurate and distorted view of actual performance; inhibits rather than facilitates improved performance; and contributes to less rather than more confidence in government. The article then presents a vision of accountability more in keeping with the realities of public sector management in the twenty‐first century.