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Experiences of older people following the introduction of consumer‐directed care to home care packages: A qualitative descriptive study
Author(s) -
Day Jenny,
Thorington Taylor Ann C,
Hunter Sharyn,
Summons Peter,
Riet Pamela,
Harris Margaret,
Maguire Jane,
Dilworth Sophie,
Jeong Sarah,
Bellchambers Helen,
Haydon Gunilla,
Higgins Isabel
Publication year - 2018
Publication title -
australasian journal on ageing
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.63
H-Index - 34
eISSN - 1741-6612
pISSN - 1440-6381
DOI - 10.1111/ajag.12553
Subject(s) - qualitative research , government (linguistics) , service provider , nursing , older people , service (business) , face (sociological concept) , aged care , medicine , psychology , gerontology , business , marketing , sociology , social science , linguistics , philosophy
Objective To explore the experiences of older people receiving home care package ( HCP ) support following the introduction of consumer‐directed care ( CDC ) by the Australian government on 1 July 2015. Methods Thirty‐one older people with existing HCP support from two service providers in regional New South Wales, Australia, participated in a face‐to‐face interview and/or a qualitative survey. Results Analysis revealed the theme of Choices: Preferences, constraints, balancing and choosing. Participants described choosing to live at home with HCP support; however, they were constrained by poor communication and information about service changes and options, personal budgets and access to future care. HCP services remained largely unchanged during transition to CDC . Conclusion Many aspects of the initial implementation of CDC were challenging for older people. Clear, relevant and timely communication and information about CDC and its consequences for consumers appear to be needed to enhance CDC.