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How compliant are dental practice Facebook pages with Australian health care advertising regulations? A Netnographic review
Author(s) -
Holden ACL,
Spallek H
Publication year - 2018
Publication title -
australian dental journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.701
H-Index - 71
eISSN - 1834-7819
pISSN - 0045-0421
DOI - 10.1111/adj.12571
Subject(s) - compliance (psychology) , government (linguistics) , social media , dental practice , public relations , health care , advertising , dental care , business , psychology , political science , medicine , law , dentistry , social psychology , linguistics , philosophy
Background The National Law that regulates the dental and other health care professions in Australia sets out regulations that dictate how dental practices are to advertise. This study examines the extent to which the profession complies with these regulations and the potential impact that advertising may have upon professionalism. Methods A Facebook search of 38 local government areas in Sydney, New South Wales, was carried out to identify dental practices that had pages on this social media site. A framework for assessment of compliance was developed using the regulatory guidelines and was used to conduct a netnographic review. Results Two hundred and sixty‐six practice pages were identified from across the 38 regions. Of these pages, 71.05% were in breach of the National Law in their use of testimonials, 5.26% displayed misleading or false information, 4.14% displayed offers that had no clear terms and conditions or had inexact pricing, 19.55% had pictures or text that was likely to create unrealistic expectations of treatment benefit and 16.92% encouraged the indiscriminate and unnecessary utilization of health services. Conclusions This study found that compliance with the National Law by the Facebook pages surveyed was poor.