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Do social media enhance constructive employee voice all of the time or just some of the time?
Author(s) -
Martin Graeme,
Parry Emma,
Flowers Paul
Publication year - 2015
Publication title -
human resource management journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.44
H-Index - 77
eISSN - 1748-8583
pISSN - 0954-5395
DOI - 10.1111/1748-8583.12081
Subject(s) - constructive , corporation , autonomy , perception , control (management) , employee voice , public relations , social media , business , field (mathematics) , marketing , psychology , management , political science , process (computing) , economics , mathematics , finance , neuroscience , computer science , pure mathematics , law , operating system
Social media are becoming widely adopted by organisations to encourage collaboration and communication. We seek to understand how social media can enhance employee voice and employees' willingness to engage in constructive dialogue with both colleagues and managers. By drawing on literature on employee voice, signalling theory and personal control to analyse qualitative data from research into three strategic business units in a major global telecommunications corporation, we find that (a) employee perceptions of personal control and autonomy influence whether and how employees' exercise voice through social media, and (b) these perceptions vary according to different organisational/field‐level contexts evident in the corporation.