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Job stressors and voluntary work behaviours: mediating effect of emotion and moderating roles of personality and emotional intelligence
Author(s) -
Greenidge Dion,
Coyne Iain
Publication year - 2014
Publication title -
human resource management journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.44
H-Index - 77
eISSN - 1748-8583
pISSN - 0954-5395
DOI - 10.1111/1748-8583.12044
Subject(s) - psychology , stressor , personality , emotional intelligence , social psychology , organizational citizenship behavior , counterproductive work behavior , emotional labor , job performance , job satisfaction , clinical psychology , organizational commitment
Framed within an emotion‐centred model, the current study investigated the mediating role of negative and positive emotion between job stressors and counterproductive work behaviours ( CWB ) and organisational citizenship behaviours, and the moderating effects of personality and ability‐based emotional intelligence ( EI ) on the relationships between job stressors and emotions. Results from a sample of 202 C aribbean employees across eight public and private sector organisations showed that both positive and negative emotion mediated the relation between job stressors and citizenship behaviours, whereas only negative emotion was found to mediate the relation between job stressors and CWB . Some support was found for the moderating effects of personality and EI . Implications for research and practice are discussed.