Premium
Social media impacts the relation between interpersonal conflict and job performance
Author(s) -
Jiang Feng,
Lu Su,
Zhu Xiji,
Song Xin
Publication year - 2021
Publication title -
asia pacific journal of human resources
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.825
H-Index - 33
eISSN - 1744-7941
pISSN - 1038-4111
DOI - 10.1111/1744-7941.12250
Subject(s) - psychology , mediation , interpersonal communication , moderated mediation , stressor , social psychology , job satisfaction , control (management) , job performance , interpersonal relationship , job control , job attitude , clinical psychology , management , law , economics , electrical engineering , sense (electronics) , engineering , political science
Previous research has predominantly focused on the effects of cognitive and emotional reactions on the relation between interpersonal conflict and job performance. The effects of behavioral reactions, however, have been largely ignored. To fill this gap, this study aims to investigate how behavioral reactions indexed by Wechat use affects the above relation. Specifically, demand‐control‐support theory and demand‐control‐person theory form the basis for a stressor–strain model and a joint investigation of 1) Wechat use as mediating the link between interpersonal conflict with job performance and 2) relatedness need satisfaction and emotional social support as moderating the mediation. A moderated mediation model is tested with matched data collected thrice from 300 subordinates and their supervisors. Results highlight the importance of behavioral mechanisms and state‐like individual differences when examining the relationships between interpersonal conflict and job performance.