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Citizenship pressure and job performance: roles of citizenship fatigue and continuance commitment
Author(s) -
De Clercq Dirk,
Suhail Aamir,
Azeem Muhammad Umer,
Haq Inam Ul
Publication year - 2021
Publication title -
asia pacific journal of human resources
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.825
H-Index - 33
eISSN - 1744-7941
pISSN - 1038-4111
DOI - 10.1111/1744-7941.12241
Subject(s) - organizational citizenship behavior , citizenship , continuance , organizational commitment , social psychology , job performance , business , psychology , public relations , job satisfaction , political science , politics , law
This study investigates the relationship between employees’ experience of citizenship pressure and job performance, as well as the mediating role of citizenship fatigue and moderating role of continuance commitment. Multisource, time‐lagged data from employees and their supervisors in Pakistan reveal that employees’ beliefs that they have no other choice than to take on allegedly voluntary activities undermine their job performance, due to energy depletion evoked as citizenship fatigue. Their continuance commitment buffers this process; the indirect relationship between citizenship pressure and job performance, through citizenship fatigue, is weaker when employees believe they have limited employment alternatives, because they may perceive expectations of their citizenship as opportunities instead of threats in this case. Human resource managers thus should recognize that excessive organizational pressures for citizenship behaviors can undermine job performance, but less so among employees for whom leaving the organization appears costly.