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Workplace incivility and work outcomes: cross‐cultural comparison between Australian and Singaporean employees
Author(s) -
Loh Jennifer M I,
Thorsteinsson Einar B,
Loi Natasha M
Publication year - 2021
Publication title -
asia pacific journal of human resources
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.825
H-Index - 33
eISSN - 1744-7941
pISSN - 1038-4111
DOI - 10.1111/1744-7941.12233
Subject(s) - incivility , job satisfaction , psychology , social psychology , burnout , emotional exhaustion , globe , mediation , conservation of resources theory , workplace violence , public relations , sociology , political science , human factors and ergonomics , poison control , medicine , clinical psychology , social science , neuroscience , environmental health
Workplace incivility is a common issue experienced by employees around the globe. However, research has found cultural variability in how workplace incivility is perceived and interpreted. Studies have shown that employees from high power distance societies tend to be more accepting of workplace mistreatment than employees from low power distance societies. Adopting Conservation of Resources ( COR ) theory and national culture as theoretical frameworks, we tested a moderated mediation model that linked the experience of workplace incivility, burnout/exhaustion, job satisfaction and work withdrawal between Australian and Singaporean white‐collar employees. Data were collected through an online survey of 301 Australian and 303 Singaporean employees. Results indicated that workplace incivility contributed to burnout/exhaustion, which in turn predicted employees’ job dissatisfaction and work withdrawal. Specifically, Australians were more negatively affected by workplace incivility than Singaporeans. The findings suggest the need to consider employees’ national culture/ethnicity when examining relationships between mistreatment in different workplaces and the outcomes.