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Why mutual trust leads to highest performance: the mediating role of psychological contract fulfillment
Author(s) -
Cheung Millissa FY,
Wong ChiSum,
Yuan Gong Yuan
Publication year - 2017
Publication title -
asia pacific journal of human resources
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.825
H-Index - 33
eISSN - 1744-7941
pISSN - 1038-4111
DOI - 10.1111/1744-7941.12117
Subject(s) - psychological contract , moderation , supervisor , task (project management) , psychology , social psychology , service (business) , business , management , marketing , economics
In this study we extend the work of Brower, Lester, Korsgaard and Dineen (2009) on mutual trust by proposing and testing whether and how the interactive effects of trust in the supervisor and trust in the subordinate account for subordinates’ task and contextual performance through the mediating role of psychological contract fulfillment. We tested our mediated moderation model on 182 supervisor−subordinate dyads of three service firms in Hong Kong. Results indicated that fulfillment of psychological contract fully mediated the effects of mutual trust between supervisors and subordinates on subordinates’ task and contextual performance.