‘It's Not Just about the Patient’: A ‘360° Feedback’ Ethnography of Chronic Care Knowledge Generation | Zendy

MAHAPATRA JYOTIRMAYA | Zendy; RANGASWAMY NIMMI | Zendy; NAGWANSHI SAJAL | Zendy

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‘It's Not Just about the Patient’: A ‘360° Feedback’ Ethnography of Chronic Care Knowledge Generation

Author(s) -

MAHAPATRA JYOTIRMAYA,

RANGASWAMY NIMMI,

NAGWANSHI SAJAL

Publication year - 2016

Publication title -

ethnographic praxis in industry conference proceedings

Language(s) - English

Resource type - Journals

eISSN - 1559-8918

pISSN - 1559-890X

DOI - 10.1111/1559-8918.2016.01094

Subject(s) - ethnography , stakeholder , knowledge management , computer science , human–computer interaction , process (computing) , sociology , psychology , process management , public relations , business , political science , anthropology , operating system

The paper attempts to offer a method to consistently monitor and capture a data eco‐system in the everyday of a patient‐caregiver relationship. We offer an account of the capture and intermeshing of different types and quality of data sources and their gainful deflection into a methodological protocol for ethnographic engagements. We call this the ‘360° feedback’ ethnography and elaborate its underlying methodological process in this paper. Building on the live feedback obtained from various stakeholder activities in a care ecosystem, we propose how a 360° feedback can enrich regenerative knowledge.

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