Open Access‘It's Not Just about the Patient’: A ‘360° Feedback’ Ethnography of Chronic Care Knowledge Generation
Author(s) -
MAHAPATRA JYOTIRMAYA,
RANGASWAMY NIMMI,
NAGWANSHI SAJAL
Publication year - 2016
Publication title -
ethnographic praxis in industry conference proceedings
Language(s) - English
Resource type - Journals
eISSN - 1559-8918
pISSN - 1559-890X
DOI - 10.1111/1559-8918.2016.01094
Subject(s) - ethnography , stakeholder , knowledge management , computer science , human–computer interaction , process (computing) , sociology , psychology , process management , public relations , business , political science , anthropology , operating system
The paper attempts to offer a method to consistently monitor and capture a data eco‐system in the everyday of a patient‐caregiver relationship. We offer an account of the capture and intermeshing of different types and quality of data sources and their gainful deflection into a methodological protocol for ethnographic engagements. We call this the ‘360° feedback’ ethnography and elaborate its underlying methodological process in this paper. Building on the live feedback obtained from various stakeholder activities in a care ecosystem, we propose how a 360° feedback can enrich regenerative knowledge.