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Better than Raw: A Guide to Measuring Organizational Performance with Adjusted Performance Measures
Author(s) -
Rubenstein Ross,
Schwartz Amy Ellen,
Stiefel Leanna
Publication year - 2003
Publication title -
public administration review
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.721
H-Index - 139
eISSN - 1540-6210
pISSN - 0033-3352
DOI - 10.1111/1540-6210.00323
Subject(s) - raw data , raw score , performance measurement , test (biology) , variety (cybernetics) , computer science , organizational performance , operations management , business , marketing , knowledge management , engineering , artificial intelligence , paleontology , biology , programming language
Like oysters on the half shell, some things are better when they're raw. In evaluating the performance of organizations and providing guidance for improving performance, however, raw performance measures, such as test scores or success rates, are often inferior to performance measures adjusted for client and environmental characteristics, or adjusted performance measures (APMs). Using examples from a variety of public services and data on public schools in Georgia, we compare the performance data generated by raw scores and by APMs. We conclude with guidance for constructing and using adjusted performance measures.