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Unified Service Planning and Budgeting: The Next Generation of Service Management
Author(s) -
Gunyou John
Publication year - 1991
Publication title -
public budgeting and finance
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.694
H-Index - 30
eISSN - 1540-5850
pISSN - 0275-1100
DOI - 10.1111/1540-5850.00912
Subject(s) - service (business) , revenue , business , service delivery framework , internal revenue , process (computing) , organizational structure , state (computer science) , process management , operations management , public administration , finance , marketing , economics , political science , management , computer science , algorithm , operating system
Like many large cities, Minneapolis faces the challenges of declining intergovernmental revenue, federal and state restriction on actions, and increased service demands. However, unlike most other places, Minneapolis does not suffer from severe fiscal stress. It has managed this feat by making changes in the organizational structure, planning, and budgeting process. This allowed the development of a comprehensive and coordinated approach to service delivery in the city.